BADER , Kristian B.; TURNER , Geoff. Strategic Design Factors for an Automated Customer Interface. Journal of Law and Governance, [S. l.], v. 4, n. 1, p. 25–40, 2009. DOI: 10.15209/jbsge.v4i1.152. Disponível em: https://journals.vu.edu.au/index.php/jbsge/article/view/152. Acesso em: 22 feb. 2025.