Bhandari , Mahesh S., and Michael J. Polonsky. “An Empirical Investigation of the Effect of Interaction Justice Perception on Consumer Intentions After Complaining”. Journal of Law and Governance 2, no. 1 (April 1, 2007): 11–20. Accessed March 28, 2026. https://journals.vu.edu.au/index.php/jbsge/article/view/95.